Email us
Send your question to info@doxypepshop.com. We answer in English, usually within one working day. For questions about an order, please add your order number.
Quick answers
How can I contact DoxyPEP Shop?
Send us an email. We answer in English, usually within one working day. For questions about your order, add your order number.
I have a medical question about my order. Who do I ask?
Mention it in your email. We pass it on to the doctor who checked your order, and the doctor contacts you. If the doctor has a question about your answers, they contact you themselves.
Where is my order?
Your order ships as soon as the doctor has checked your answers, and it is delivered within 48 hours anywhere in the EU. You receive a tracking link by email.
Can I get medical advice in an emergency?
No. For urgent medical problems, call your local emergency number (112 in the EU) or go to an emergency department. After a possible HIV exposure, go to a clinic or emergency department today for HIV PEP.